Career

Recruitment Process

The COP29 Azerbaijan Operating Company is committed to professionalism in all recruitment and selection processes. Recruitment is based solely on candidates’ skills, knowledge, experience and competencies and is carried out in adherence to the applicable laws of the Republic of Azerbaijan. We aim to establish clear, equitable and unbiased criteria for selecting COP29 staff, ensuring a diverse, qualified, and dedicated workforce aligned with the conference’s objectives.


The selection process

The selection process is carried out in two stages. Candidate CVs are first selected through a screening process designed to assess a candidate’s qualifications and compatibility for the role. Candidates who pass the initial screening will be invited to a first-stage interview. Conducted by the relevant department representative, with an HR Team member present to support and ensure objectivity, this interview focuses on the candidate’s resume, experience, and overall fit with the organisation’s culture.


Following the first-stage interview, selected candidates will be invited for a second-stage interview, which further examines the candidate’s skills and knowledge, as well as how the candidate’s experience aligns with specific job requirements. This stage might involve meeting with different team members and could include assessments, case studies or tests. Upon successful completion of all selection stages, a job offer will be extended to the successful candidate. As a final step, the candidate will be required to sign an Employment Contract, officially commencing employment with the COP29 Azerbaijan Operating Company.


Interested candidates can apply by sending their CV/resumes to cv@cop29.az with the subject line specifying the relevant position vacancy.

Responsibilities:

  • Achieving common security goals and standardization.

  • All designated security policies and procedures must be comprehended and acknowledged.

  • Ensure all staff are at their respective places.

  • Collaborate with law enforcement agencies and stay involved in emergency response procedures.

  • Take a lead in the respective zones during operations and security emergencies.

  • Participate in drills and exercises.

  • Ensure staff welfare is maintained.

  • Ensure the team constantly delivers needed service.

  • Ensure that the team is trained in all aspects of the zone.

  • High-level communication with a security manager, operational functions, and team.

  • On-time incident report, follow the instructions of managers (senior managers in case you can’t reach the manager).

  • Reports on all incidents, forward to all necessary distances.

  • Be aware of all contingency plans and actions, and consistently assess the team's preparedness.

  • May be tasked with orienting and providing briefing training to Security Officers and other personnel.

  • Remain calm under pressure and undertake risk management to make informed decisions.


Requirements:

  • Comprehensive understanding of security systems, particularly those related to large-scale international events.

  • Minimum 3 years of relevant work experience.

  • Excellent interpersonal and communication skills.

  • Good command of English.



If you meet the criteria for success in the role, please apply by sending your CV to cv@cop29.az

Please indicate the position title (“Security Coordinator”) in the Subject line of the email.

Please note that only short-listed applicants will be contacted.


Responsibilities:

  • Develop and implement branding and marketing strategies to enhance the visitor experience during COP29.

  • Oversee the design and execution of visitor engagement programmes and marketing campaigns.

  • Coordinate with related teams to create promotional materials and communications that align with the event’s branding.

  • Collaborate with event organizers and stakeholders to ensure a cohesive and impactful visitor experience.

  • Work closely with Guest Services at the event venue.

  • Oversee the administration of the ticketing system to ensure efficient issue tracking, timely resolution of customer inquiries, and proper workflow integration across teams.

  • Create and execute innovative branding and marketing initiatives to enhance visitor satisfaction.

  • Work closely with other departments to ensure the alignment of visitor experience strategies with overall branding goals.


Requirements:

  • Bachelor’s degree in a related field.

  • Proven experience in a senior management role within the customer service, hospitality, and tourism sectors.

  • Strong leadership and team management skills.

  • Excellent communication, organizational, and problem-solving abilities.

  • Experience in developing and executing marketing campaigns and visitor engagement programmes.

  • Experience working at international events or high-profile conferences.

  • Familiarity with the COP (Conference of the Parties) framework and requirements.

  • Ability to introduce and implement innovative wayfinding solutions.

  • Understanding of wayfinding principles and best practices.

  • Understanding of visitor experience.


Responsibilities:

  • Sales Support: Assist the Green Zone Sales Manager in developing sales strategies, identifying potential clients, and managing sales pipelines.

  • Lead Generation: Research and identify potential exhibitors, sponsors, and partners interested in participating in the Green Zone. Develop a list of prospects to pursue.

  • Client Relations: Build and maintain strong relationships with clients, addressing their needs and ensuring excellent customer service.

  • Sales Administration: Manage sales contracts, ensure compliance with event regulations, and handle administrative tasks related to the sales process.

  • Feedback Collection: Gather client feedback and provide insights to improve the sales process and client satisfaction.

  • Problem Solving: Address any issues or challenges with exhibitors or sponsors in the Green Zone.



Requirements:

  • Experience: Two to three years of sales experience, preferably in event management, sustainability, or a related field.

  • Education: Bachelor’s degree in Business, Marketing, Environmental Studies, or a related discipline.

  • Skills: Strong communication, negotiation, and interpersonal skills. Proficiency in sales-related software and tools.

  • Languages: Proficiency in English and Azerbaijani.

  • Sustainability Knowledge: Understanding sustainability practices and environmental initiatives is a plus.

  • Flexibility: Willingness to work during event hours, which may include evenings and weekends, and to travel as needed.



Responsibilities:

  • Greet and assist visitors with inquiries related to COP29, including accommodation, transport, and other services.

  • Learn and operate the FAQ file to provide accurate and approved information about COP29 and related topics.

  • Provide personalized recommendations to enhance the visitor experience.

  • Ensure the availability of accurate and up-to-date information on city events, cultural activities, and tourist sites. Distribute information resources, brochures, maps, and guides to visitors.

  • Deliver exceptional customer service, ensuring all visitors feel welcome and valued.

  • Address visitor needs promptly and efficiently, resolving any issues that arise.

  • Maintain and organize information centre resources to ensure they are readily available and up to date.

  • Monitor the usage of materials and replenish supplies as needed.

  • Collect feedback from visitors and report on common inquiries and concerns to help improve services.


Requirements:

  • Eagerness and ability to learn quickly and adapt to new information.

  • Thorough knowledge of Baku’s cultural and historical places, logistics, accommodation, transport, and other services.

  • Excellent communication and interpersonal skills.

  • Proficiency in multiple languages, especially Azerbaijani and English.

  • Ability to work independently and as part of a team.

  • Prior experience in a customer service or visitor assistance role.

  • Experience working in large-scale events.

  • Ability to handle stressful situations calmly and efficiently.


Responsibilities:

  • Conduct performance evaluations and provide training to ensure team members are equipped with the necessary skills.

  • Train and test staff members on the COP29 FAQ.

  • Ensure the accuracy, relevance, and timeliness of the information provided by the centres.

  • Implement tools and processes that promote effective knowledge management and collaboration across departments.

  • Conduct regular on-site monitoring and audit processes to ensure the quality and accuracy of data centre operations.



Requirements:

  • Minimum of one to three years of experience in a related field.

  • Strong understanding of information management principles, systems, and tools.

  • Excellent leadership, communication, and interpersonal skills.

  • Proven ability to manage multiple projects and prioritize effectively.

  • Proficiency in information management systems and technology.

  • Experience working at international events or high-profile conferences.

  • Familiarity with the COP (Conference of the Parties) framework and requirements.

  • Understanding of the visitor experience.


The Airport Terminal Coordinator is responsible for coordinating the day-to-day operations of airport services at the terminals, ensuring that all guests receive impeccable service. This role involves coordinating various operations, including lost-and-found procedures and migration visa services, to facilitate smooth and efficient guest journeys.

Responsibilities:

  • Ensure that all guest journeys are delivered with the utmost professionalism, discretion, and attention to detail.

  • Address and resolve any issues or challenges related to the operations promptly and effectively.

  • Work closely with the airport’s Guest Services and other departments to ensure all services are integrated into the overall passenger experience.

  • Support the Airport Operations Manager with daily operations.

  • Maintain accurate records of all activities, including arrival and departure schedules, special requests, and incident reports.

  • Prepare regular reports on airport operations, highlighting key metrics, challenges, and areas for improvement.


Requirements:

  • Experience working with guests at the airport terminals is highly desirable (Airport Operations, Transport, Guest Services).

  • Previous large-scale event experience is essential.

  • Excellent communication and interpersonal skills, with the ability to interact effectively with guests and staff.

  • Strong organizational and problem-solving abilities, with attention to detail and a focus on delivering high-quality service.

  • Multilingual abilities are an advantage.

  • A flexible attitude and approach to work.

Join the Team

Contact Details: