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Responsibilities:

  • Achieving common security goals and standardization.

  • All designated security policies and procedures must be comprehended and acknowledged.

  • Ensure all staff are at their respective places.

  • Collaborate with law enforcement agencies and stay involved in emergency response procedures.

  • Take a lead in the respective zones during operations and security emergencies.

  • Participate in drills and exercises.

  • Ensure staff welfare is maintained.

  • Ensure the team constantly delivers needed service.

  • Ensure that the team is trained in all aspects of the zone.

  • High-level communication with a security manager, operational functions, and team.

  • On-time incident report, follow the instructions of managers (senior managers in case you can’t reach the manager).

  • Reports on all incidents, forward to all necessary distances.

  • Be aware of all contingency plans and actions, and consistently assess the team's preparedness.

  • May be tasked with orienting and providing briefing training to Security Officers and other personnel.

  • Remain calm under pressure and undertake risk management to make informed decisions.


Requirements:

  • Comprehensive understanding of security systems, particularly those related to large-scale international events.

  • Minimum 3 years of relevant work experience.

  • Excellent interpersonal and communication skills.

  • Good command of English.



If you meet the criteria for success in the role, please apply by sending your CV to cv@cop29.az

Please indicate the position title (“Security Coordinator”) in the Subject line of the email.

Please note that only short-listed applicants will be contacted.


Responsibilities:

  • Develop and implement branding and marketing strategies to enhance the visitor experience during COP29.

  • Oversee the design and execution of visitor engagement programmes and marketing campaigns.

  • Coordinate with related teams to create promotional materials and communications that align with the event’s branding.

  • Collaborate with event organizers and stakeholders to ensure a cohesive and impactful visitor experience.

  • Work closely with Guest Services at the event venue.

  • Oversee the administration of the ticketing system to ensure efficient issue tracking, timely resolution of customer inquiries, and proper workflow integration across teams.

  • Create and execute innovative branding and marketing initiatives to enhance visitor satisfaction.

  • Work closely with other departments to ensure the alignment of visitor experience strategies with overall branding goals.


Requirements:

  • Bachelor’s degree in a related field.

  • Proven experience in a senior management role within the customer service, hospitality, and tourism sectors.

  • Strong leadership and team management skills.

  • Excellent communication, organizational, and problem-solving abilities.

  • Experience in developing and executing marketing campaigns and visitor engagement programmes.

  • Experience working at international events or high-profile conferences.

  • Familiarity with the COP (Conference of the Parties) framework and requirements.

  • Ability to introduce and implement innovative wayfinding solutions.

  • Understanding of wayfinding principles and best practices.

  • Understanding of visitor experience.


Responsibilities:

  • Sales Support: Assist the Green Zone Sales Manager in developing sales strategies, identifying potential clients, and managing sales pipelines.

  • Lead Generation: Research and identify potential exhibitors, sponsors, and partners interested in participating in the Green Zone. Develop a list of prospects to pursue.

  • Client Relations: Build and maintain strong relationships with clients, addressing their needs and ensuring excellent customer service.

  • Sales Administration: Manage sales contracts, ensure compliance with event regulations, and handle administrative tasks related to the sales process.

  • Feedback Collection: Gather client feedback and provide insights to improve the sales process and client satisfaction.

  • Problem Solving: Address any issues or challenges with exhibitors or sponsors in the Green Zone.



Requirements:

  • Experience: Two to three years of sales experience, preferably in event management, sustainability, or a related field.

  • Education: Bachelor’s degree in Business, Marketing, Environmental Studies, or a related discipline.

  • Skills: Strong communication, negotiation, and interpersonal skills. Proficiency in sales-related software and tools.

  • Languages: Proficiency in English and Azerbaijani.

  • Sustainability Knowledge: Understanding sustainability practices and environmental initiatives is a plus.

  • Flexibility: Willingness to work during event hours, which may include evenings and weekends, and to travel as needed.



Responsibilities:

  • Greet and assist visitors with inquiries related to COP29, including accommodation, transport, and other services.

  • Learn and operate the FAQ file to provide accurate and approved information about COP29 and related topics.

  • Provide personalized recommendations to enhance the visitor experience.

  • Ensure the availability of accurate and up-to-date information on city events, cultural activities, and tourist sites. Distribute information resources, brochures, maps, and guides to visitors.

  • Deliver exceptional customer service, ensuring all visitors feel welcome and valued.

  • Address visitor needs promptly and efficiently, resolving any issues that arise.

  • Maintain and organize information centre resources to ensure they are readily available and up to date.

  • Monitor the usage of materials and replenish supplies as needed.

  • Collect feedback from visitors and report on common inquiries and concerns to help improve services.


Requirements:

  • Eagerness and ability to learn quickly and adapt to new information.

  • Thorough knowledge of Baku’s cultural and historical places, logistics, accommodation, transport, and other services.

  • Excellent communication and interpersonal skills.

  • Proficiency in multiple languages, especially Azerbaijani and English.

  • Ability to work independently and as part of a team.

  • Prior experience in a customer service or visitor assistance role.

  • Experience working in large-scale events.

  • Ability to handle stressful situations calmly and efficiently.


Responsibilities:

  • Conduct performance evaluations and provide training to ensure team members are equipped with the necessary skills.

  • Train and test staff members on the COP29 FAQ.

  • Ensure the accuracy, relevance, and timeliness of the information provided by the centres.

  • Implement tools and processes that promote effective knowledge management and collaboration across departments.

  • Conduct regular on-site monitoring and audit processes to ensure the quality and accuracy of data centre operations.



Requirements:

  • Minimum of one to three years of experience in a related field.

  • Strong understanding of information management principles, systems, and tools.

  • Excellent leadership, communication, and interpersonal skills.

  • Proven ability to manage multiple projects and prioritize effectively.

  • Proficiency in information management systems and technology.

  • Experience working at international events or high-profile conferences.

  • Familiarity with the COP (Conference of the Parties) framework and requirements.

  • Understanding of the visitor experience.


The Airport Terminal Coordinator is responsible for coordinating the day-to-day operations of airport services at the terminals, ensuring that all guests receive impeccable service. This role involves coordinating various operations, including lost-and-found procedures and migration visa services, to facilitate smooth and efficient guest journeys.

Responsibilities:

  • Ensure that all guest journeys are delivered with the utmost professionalism, discretion, and attention to detail.

  • Address and resolve any issues or challenges related to the operations promptly and effectively.

  • Work closely with the airport’s Guest Services and other departments to ensure all services are integrated into the overall passenger experience.

  • Support the Airport Operations Manager with daily operations.

  • Maintain accurate records of all activities, including arrival and departure schedules, special requests, and incident reports.

  • Prepare regular reports on airport operations, highlighting key metrics, challenges, and areas for improvement.


Requirements:

  • Experience working with guests at the airport terminals is highly desirable (Airport Operations, Transport, Guest Services).

  • Previous large-scale event experience is essential.

  • Excellent communication and interpersonal skills, with the ability to interact effectively with guests and staff.

  • Strong organizational and problem-solving abilities, with attention to detail and a focus on delivering high-quality service.

  • Multilingual abilities are an advantage.

  • A flexible attitude and approach to work.

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